It is your sole responsibility as the mark owner to police who is using your mark and how they are using it.
The trademark office will only provide a certified copy of your trademark registration certificate if you lose the original.
Presenting this document to a judge proves to them it is your registered mark and someone is infringing on your trademark rights.
Beyond that, it’s all yours.
This is the only action the trademark office can take on your behalf.
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Disclaimer: Please note that this post and this video are not and are not intended as legal advice. Your situation may be different from the facts assumed in this post or video. Your reading this post or watching this video does not create a lawyer-client relationship between you and Trademark Factory International Inc., and you should not rely on this post or this video as the only source of information to make important decisions about your intellectual property.